Risk Consent Form
Before you hand your device to us for repair, please read this carefully — it protects you and us alike, not a formality.
⚠️ Possible Risks
- 【Back up your data before we start】Please make a complete backup of all important data (photos, documents, account credentials, app data, etc.) before the repair begins. We cannot guarantee data integrity during the repair process. We are not liable for any data loss, deletion, or corruption that occurs during the repair for any reason — including but not limited to operational errors, system anomalies, firmware write failures, sudden power loss, or network interruption.
- System updates or settings changes may cause compatibility issues with your existing software or peripherals, requiring some features to be readjusted.
- During large-scale file transfers or reorganization, unexpected power loss or network interruption may cause some files to be lost or corrupted.
- Some hardware failures (e.g. motherboard, soldered or built-in components) or firmware write failures cannot be repaired remotely and may require physical service.
✅ Our Commitment
- Any system settings change, file deletion, or file move will always be confirmed with you first — we ask before we act, never the other way around.
- Whether or not the repair ultimately succeeds, our engineer team will do everything in our power to help you through it.
- You agree that during the repair process, the engineer may capture your device's current screen when deemed necessary, solely to help assess the repair status, and never for any purpose other than the repair; screenshots are limited to screens relevant to the repair needs and will not capture unrelated content. General screenshots are destroyed immediately after the repair is completed; evidence screenshots serving as proof of service completion (excluding personal data) will be retained first and automatically deleted after 30 days.
- The remote deep-repair connection is never left permanently open: as soon as a repair task ends (whether completed or not), our system proactively disconnects it on our side — you never need to close it manually, and no persistent connection channel is ever left behind, to protect your device's security.
🛡️ Scope of Liability
You are responsible for backing up all important data before the repair begins. We cannot guarantee data integrity during the repair process; we accept no liability for data loss, deletion, or corruption arising from any cause during the repair — including but not limited to operational errors, system anomalies, firmware write failures, sudden power loss, or network interruption. We are also not liable for losses caused by force majeure (e.g. physical disk failure). We commit to helping you understand any situation immediately and providing follow-up recommendations.
Please check "Agree" before submitting your repair request