維運工程師人力最多減少 70%，系統穩定度不打折Cut Device-Maintenance Engineering Headcount by up to 70% — Without Cutting Uptime
FixselF 與全球軟體公司、IT 部門、MSP 業者合作，接手大量重複性高的日常維運工作——讓客戶與員工的電腦／工作站保持快速、乾淨、穩定，這正是目前佔用貴公司大量工程師人力的工作項目。FixselF partners with software companies, IT departments, and managed-service providers worldwide to take over the repetitive, high-volume work of keeping customer and employee PCs / workstations running fast, clean, and stable — the exact workload that today ties up a large share of your engineering headcount.
為什麼這件事很重要Why This Matters
桌機／工作站機隊的維護——效能變慢、惡意軟體、瀏覽器綁架、更新失敗、當機救援、儲存空間整理、誤刪檔案救援——這類工作量大、重複性高，而且幾乎不需要實際碰到硬體。這正是一個專門、全天候待命的遠端工程團隊，遠比分散在各地、需要招募訓練留才的內部團隊更有效率的地方。Desktop / workstation-fleet support — slow performance, malware, browser hijacks, failed updates, crash recovery, storage cleanup, accidental file loss — is high-volume, repetitive, and rarely requires physical hands-on-hardware access. It is exactly the kind of work that a specialized, always-on remote engineering operation can absorb far more efficiently than a distributed in-house team hired, trained, and retained for it.
規模化成本對照Cost Comparison at Scale
下表以幾種不同規模的管理裝置數量（客戶或員工的電腦／工作站）為例，比較「全部自建內部團隊」與「混合模式」（FixselF 承接 70% 的日常維運工作量，貴公司團隊保留 30% 處理現場、硬體與高複雜度案件）的成本差異。The table below models a fleet of managed devices (customer or employee PCs / workstations) at several sizes, comparing a fully in-house support model against a hybrid model where FixselF absorbs 70% of the routine workload and your team keeps the remaining 30% for on-site, hardware, and high-complexity cases.
| 管理裝置數Managed Devices | 所需內部工程師數In-House Engineers Needed | 傳統年度成本Traditional Annual Cost | 保留工程師（30%）Engineers Kept (30%) | 取代工程師（70%）Engineers Replaced (70%) | 保留人力成本Kept Headcount Cost | FixselF 服務費用FixselF Service Cost | 新總成本New Total Cost | 年度節省金額Annual Savings | 節省比例Savings % |
|---|---|---|---|---|---|---|---|---|---|
| 500 | 3.3 | $216,667 | 1 | 2.3 | $65,000 | $17,500 | $82,500 | $134,167 | 61.9% |
| 1,000 | 6.7 | $433,333 | 2 | 4.7 | $130,000 | $35,000 | $165,000 | $268,333 | 61.9% |
| 2,000 | 13.3 | $866,667 | 4 | 9.3 | $260,000 | $70,000 | $330,000 | $536,667 | 61.9% |
| 5,000 | 33.3 | $2,166,667 | 10 | 23.3 | $650,000 | $175,000 | $825,000 | $1,341,667 | 61.9% |
| 10,000 | 66.7 | $4,333,333 | 20 | 46.7 | $1,300,000 | $350,000 | $1,650,000 | $2,683,333 | 61.9% |
| 20,000 | 133.3 | $8,666,667 | 40 | 93.3 | $2,600,000 | $700,000 | $3,300,000 | $5,366,667 | 61.9% |
| 50,000 | 333.3 | $21,666,667 | 100 | 233.3 | $6,500,000 | $1,750,000 | $8,250,000 | $13,416,667 | 61.9% |
所需內部工程師數 = 管理裝置數 ÷ 150傳統年度成本 = 所需內部工程師數 × $65,000取代工程師數 = 所需內部工程師數 × 70% | 保留工程師數 = 所需內部工程師數 × 30%FixselF 服務費用 = 管理裝置數 × $35／裝置／年（示意參考費率）新總成本 = 保留人力成本 ＋ FixselF 服務費用年度節省金額 = 傳統年度成本 － 新總成本合作如何進行How a Partnership Works
範疇界定與 SLAScope & SLA
我們會盤點貴公司的裝置規模、常見問題類型，並依服務目錄訂出回應時間與解決時效的 SLA 目標。We map your device fleet, common ticket categories, and target response time / resolution SLA against our service catalog.
輕量化代理程式部署Lightweight Agent Rollout
在全機隊部署輕量的遠端存取代理程式（相容 MDM／RMM），讓我們的工程師能安全、可稽核地按需存取。A small remote-access agent is deployed fleet-wide (MDM / RMM-compatible), giving our engineers secure, audited, on-demand access.
24 小時全年無休遠端工程24/7 Remote Engineering
我們的工程團隊直接以遠端方式，處理日常維運、效能優化與故障排除中的 70% 工作量。Our engineering team resolves the routine 70% of maintenance, optimization, and troubleshooting workload directly, remotely.
升級轉交貴公司團隊Escalation to Your Team
剩餘的硬體、高複雜度或需現場處理的案件，會直接轉交給貴公司保留的內部工程師。The remaining hardware / high-complexity / on-site cases are routed straight to your retained in-house engineers.
讓我們一起算出貴公司的效益Let's build your business case together
與我們的業務合作團隊洽談，我們會依貴公司實際裝置規模與工單量進行試算。Talk to our partnerships team — we'll run the numbers against your actual fleet size and ticket volume.
Email：[email protected]